GENERAL CONTRACT TERMS

 

Information prior to the contractual process

This website https://spg-jenuan.com is the property of JENUAN DISEÑO Y MODA TEXTIL SL, assigned tax identification number B65023483, and with a registered address of C/ALEMANYA, 49 08917, BADALONA (BARCELONA).

The General Contract Terms regulate the distance selling relationship between JENUAN DISEÑO Y MODA TEXTIL SL and the user or customer pursuant to all legal provisions, particularly Spanish Law 7/1998, of 13 April, on General Contract Terms, Spanish Law 3/2014, of 27 March, which modifies the reworded text of Spanish General Law on Consumer and User Defence, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Spanish Law 7/1996, of 15 January, on the Retail Trade System, and Spanish Law 34/2002, of 11 July, on Information Society and E-Commerce Services.

JENUAN DISEÑO Y MODA TEXTIL SL reserves the right to make any modifications to the General Terms it deems appropriate without prior notification. These modifications may be made through its websites in any manner acceptable in law and shall be binding as long as they are published at the website and until they are validly modified by other subsequent changes. Nonetheless, JENUAN DISEÑO Y MODA TEXTIL SL hereby reserves the right to apply Special Contract Terms in certain cases with preference over these General Terms when it deems appropriate, announcing such circumstance in due time and form.

The purpose of the website is to offer and advertise textile fashion and accessories.

The term of the contract shall be linked to the delivery of the product without prejudice to the right to withdraw.

As the user or customer, you hereby expressly declare that you are aware of, understand and agree to the conditions of use and these general contract terms. Likewise, you hereby declare that you are of legal age and have the necessary legal capacity to access JENUAN DISEÑO Y MODA TEXTIL SL websites and contract through them.

You may go to the corresponding section of our online shop to purchase our products.

It is essential to register as a website user in order to buy online. You may access the corresponding section to register with the website. Pursuant to the provisions of current Personal Data Protection regulations, JENUAN DISEÑO Y MODA TEXTIL SL hereby informs users that the personal data collected during the registration and subsequent buying process will be included in the processing system owned by JENUAN DISEÑO Y MODA TEXTIL SL in order to process such actions by the user and manage later actions deriving from them.

In accordance with the rights granted by current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, deletion, portability and objection to the processing of your personal data as well as withdraw consent for their processing by writing to the standard post address indicated above or sending an email to info@spg-jenuan.com.

Unless you communicate otherwise to us, we shall understand that your data have not been modified, that you undertake to notify us of any variation and that we have consent to use them for loyalisation purposes between the parties.

You must identify yourself using your username and password provided during the buying process. These data will not be public. You are liable for keeping your username and password obtained upon registering as a customer confidential and shall not disclose them to any third party. You may modify the information registered at any time in your customer area. You shall have access to your order history in this same section. It is simply a consultation section, but may be managed as the user may delete any records they no longer wish to view.

Upon completing the buying process, the customer will receive order confirmation by email. The user must indicate a valid email address during the buying process. If you do not receive confirmation within 24/72 hours after completing your order, please contact JENUAN DISEÑO Y MODA TEXTIL SL by phone on our customer service line at (+34) 934657539 or by email at info@spg-jenuan.com.

All website content is in Spanish, English, Italian and French.

Upon receiving the product at the delivery address provided, the customer will receive an invoice or copy of the order.

Special offers and validity

If there is a special offer on a product, the special offer price and validity of the offer will always be indicated next to the essential features.

In compliance with current regulations, JENUAN DISEÑO Y MODA TEXTIL SL offers information on all of its items for sale, their features and prices. Nonetheless, JENUAN DISEÑO Y MODA TEXTIL SL hereby reserves the right to withdraw, replace or change the products offered via its website by simply changing the content thereof. Thus, the products offered at any given time on the website shall be governed by the General Contract Terms in effect in each case. Moreover, the company shall have the right to no longer offer access to the products mentioned without prior notice at any time.

 

Essential features of the products

The products offered at our online shop include a photograph and the essential features thereof which is information obtained from the manufacturer. The colour of the product observed in the photographs is not binding. It is identified in the features.

 

Guarantees

JENUAN DISEÑO Y MODA TEXTIL SL will correct any non-conformity in any of the products offered on the website within 15 days after delivery. JENUAN DISEÑO Y MODA TEXTIL SL has an after-sale service. For the period indicated, the customer address JENUAN DISEÑO Y MODA TEXTIL SL through its after-sale service by sending an email to info@spg-jenuan.com or as established by the supplier. Any questions may be addressed by phone at the customer service line (+34) 934657539 or via email at info@spg-jenuan.com.

 

Prices

All of the products indicate the retail price in Euros. They do not include Value Added Tax (VAT).

If any other tax is applicable, such circumstance will be indicated [IGIC (Canary Islands sales tax) or IPSI (Ceuta and Melilla production, services and import tax)].

Shipping and transport costs

JENUAN DISEÑO Y MODA TEXTIL SL sends products anywhere in mainland Spain, Balearic Islands, Canary Islands and Europe. 

The minimum order for mainland Spain is €200 (VAT not included). Shipping is free for orders over €225. Orders under this amount will be charged €7 for shipping. (Customers in the Canary Islands, Ceuta and Melilla must always pay shipping costs based on the weight and volume of the shipment).

The minimum order for Portugal is €325 to enjoy free shipping. Orders under this amount will be charged for shipping based on the volume and weight of the product.

The minimum order for the rest of the EU is €400 to enjoy free shipping. Orders under this amount will be charged €21 for shipping.

 

Size guide

https://spg-jenuan.com/es/content/11-guia-de-tallas


Payment methods and order completion

Customers may pay for their order with any of the following methods. They must indicate their choice during the buying process:

- Credit card

All transactions that involve the transmission of personal or bank data are completed using a safe environment with a server based on standard SSL (Secure Sockets Layer) security technology. All the information you enter is sent through the network encrypted.

Likewise, all credit card data are entered directly at the bank website via the bank’s point of sale (POS) terminal and are not entered or saved on any JENUAN DISEÑO Y MODA TEXTIL SL server.

Upon paying by card, you will always be asked for the following data: the card number, the expiry date and a secure validation code that coincides with the last three figures of the number printed in cursive on the back of your VISA or MASTERCARD. This provides extra transaction security.

When the sum of a purchase is charged fraudulently or wrongfully using the number of a payment card, the holder may demand the charge be immediately removed. In such case, the corresponding debits and refunds will be made to the supplier’s and holder’s accounts as quickly as possible.

However, if the purchase was actually made by the card holder and the demand for a refund is not the result of having exercised withdrawal or cancellation rights and, therefore, the voiding of the corresponding charge is wrongfully requested, the holder must pay JENUAN DISEÑO Y MODA TEXTIL SL damages caused as a result of such voiding.

- Bank transfer


The IBAN number for the account to make the transfer will be indicated. Once the transfer is effective, we will process the order in our warehouse.


- Instalments


You may split the payment of your order based on the sum thereof. Instalment payments are subject to approval by the Risk Department.

The availability of the products offered by JENUAN DISEÑO Y MODA TEXTIL SL may vary based on customer demand. Despite the fact that JENUAN DISEÑO Y MODA TEXTIL SL periodically updates its stock, the product requested by the customer may be out of stock at any given time. If an order is not processed due to unavailability, JENUAN DISEÑO Y MODA TEXTIL SL will notify the customer by email as soon as it gains knowledge of such circumstance. This notification will be sent within a maximum of 30 days. 

Returns

 
We’ll accept returns due to defects as long as you contact us within 7 days of receipt of the order and as long as they have not been used and/or deteriorated.

Only returns of products not suitable for sale and always within the same season will be accepted. No returns will be accepted after such period of time. Sums will be returned via a credit to be deducted from the customer’s next purchase.

Please follow these steps to exchange or return a product:

- Contact us by phone or email within the period established and indicate the items you wish to return and the reason for the return. We will confirm the pick-up method.

- Once the goods have been received, you will be credited for the items with a deduction on your next purchase.

An item will be considered defective only when the defect is present before the sale thereof.

IMPORTANT: Please do not deliver returns through our sales network as they will not be accepted. Always contact the sales department.

Returning defective products

JENUAN DISEÑO Y MODA TEXTIL SL will pay all costs of returns.

If the product is not in good conditions and the causes are attributable to the company, not the customer, the latter will have the right to return the product at no cost. They must inform JENUAN DISEÑO Y MODA TEXTIL SL of the reason for the return via any of the methods indicated in these contract terms. A return due to a defect or poor conditions of the product will not be considered a right to withdraw.

JENUAN DISEÑO Y MODA TEXTIL SL hereby undertakes to pay the cost of the return and replace the product with a new one pursuant to the conditions agreed at the time of sale.

If the customer wishes to submit a claim, the JENUAN DISEÑO Y MODA TEXTIL SL premises are located at C/ALEMANYA, 49 08917, BADALONA (BARCELONA) or they may do so via email at info@spg-jenuan.com.

Jurisdiction

Moreover, JENUAN DISEÑO Y MODA TEXTIL SL hereby reserves the right to file any civil or criminal lawsuits deemed appropriate for improper use of its website and the content or for a breach of these terms.

The relationship between the user and provider shall be governed by current and applicable law in Spain. If any dispute arises between the parties, they may submit their conflicts to arbitration or the ordinary courts, complying with the corresponding jurisdiction and competence rules. The registered address of JENUAN DISEÑO Y MODA TEXTIL SL is in BARCELONA, Spain.


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